l399 Responsible Gaming
Gambling is entertainment — not a source of income. l399 provides every tool you need to stay in control, play within your means, and seek help when needed.
1. Our Commitment to Responsible Gaming
l399 is Bangladesh's trusted online betting and casino platform, and with that position comes a genuine responsibility to our users. We believe that gambling should always be a form of entertainment — something you do for fun within a budget you can comfortably afford to lose. It should never be seen as a strategy to make money, pay debts, or solve financial problems.
l399 is committed to maintaining a gaming environment that is safe, fair, and transparent. We have invested in a suite of responsible gaming tools that give every user meaningful control over their activity on the Platform. We also maintain strict age-verification procedures to ensure that only adults aged 21 and above can access and use l399. This page explains every tool available to you, the warning signs of problem gambling, and exactly how to reach our support team if you or someone you know needs help.
Our Responsible Gaming Commitments
Six pillars that define how l399 protects every player on the Platform.
21+ Only
Strict age verification on registration. No one under 21 may use the Platform.
Time-Out Periods
Take a break for 24 hours, 7 days, or 30 days with a single support request.
Deposit Limits
Set daily, weekly, or monthly deposit caps to keep your spending under control.
Self-Exclusion
Permanently or temporarily exclude yourself from the Platform with immediate effect.
Activity Reports
Review your betting history, total deposits, and session durations at any time.
24/7 Support
Our team is available around the clock to assist with any responsible gaming concern.
2. Responsible Gaming Tools
All tools below are available free of charge to every registered l399 user. Contact our support team to activate any tool — changes to deposit limits and exclusion periods take effect immediately upon confirmation.
Deposit Limit
You can set a maximum deposit amount per day, per week, or per calendar month. Once a limit is set, it activates immediately and cannot be increased for 24 hours — giving you a cooling-off period before any upward change takes effect. Reductions take effect immediately. This tool is ideal for players who want to manage their total spend on l399 over time without having to think about it every session.
Session Time Limit
Set a maximum session length — for example, 1 hour or 2 hours — after which you will be automatically logged out of your l399 account. A reminder notification will appear 10 minutes before your session limit is reached. You can renew your session after logging back in, but a mandatory 5-minute cooling-off gap applies between sessions when a limit is active. This is particularly useful for players in Dhaka, Chittagong, and other cities who play late at night after work.
Time-Out (Short Break)
If you feel you need a short break from gambling, you can request a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out period, your account is frozen — you cannot log in, place bets, or make deposits. Existing pending withdrawals will still be processed. A time-out can be extended at any point during the period, but cannot be shortened. This tool is suitable when you feel gambling is taking up too much of your time or when you simply want a clear head.
Self-Exclusion
Self-exclusion is the most serious responsible gaming tool available on l399 and is intended for users who feel they have a gambling problem that requires a longer-term solution. You can request self-exclusion for a minimum period of 6 months or permanently. During self-exclusion, your account is fully closed, all promotional communications are stopped, and re-registration is blocked. To reactivate a time-limited exclusion after its expiry, you must contact support and complete a mandatory 7-day reflection period before any reinstatement is processed.
Reality Check Alerts
Enable reality check notifications to receive periodic in-session reminders showing how long you have been playing and how much you have deposited and wagered in the current session. Alerts can be set to appear every 30, 60, or 90 minutes. Seeing your actual play data during a session is a practical way to stay grounded and make informed decisions about whether to continue or stop.
3. How to Activate These Tools
All responsible gaming tools are managed by l399's dedicated support team. To activate, modify, or remove any tool on your account, you can reach us through the following channels:
- Live chat via the l399 Platform — available 24/7, responses typically within 2 minutes.
- Email at [email protected] — include your registered mobile number and the tool you wish to activate in the subject line.
- All tool activation requests are confirmed in writing to your registered contact details. Keep this confirmation for your records.
- Self-exclusion requests are processed within 24 hours of receipt. In urgent cases, please state "URGENT SELF-EXCLUSION" in your message and a team member will prioritise your request.
Changes to deposit limits and session time limits are confirmed and applied in real time. If you have requested a limit reduction and it does not appear to have taken effect within 30 minutes, contact support immediately.
4. Warning Signs of Problem Gambling
Gambling becomes a problem when it stops being fun and starts affecting other areas of your life. If you recognise any of the following in yourself or someone close to you, it may be time to seek help.
Important Notice
If you recognise three or more of the warning signs above, we strongly encourage you to use our self-exclusion tool and to seek help from a qualified counsellor or mental health professional. Problem gambling is a recognised condition — asking for help is a sign of strength, not weakness.
5. Age Verification and 21+ Policy
l399 has a strict policy that only adults aged 21 years and above may register an account and access any product on the Platform. This is a firm requirement — not a guideline. During the registration process, every new user is required to confirm their date of birth and agree that they are 21 or older. l399 reserves the right to request supporting identity documentation at any point during the account lifecycle to verify age.
Where l399 has reasonable grounds to suspect that a user may be under the age of 21, the account will be suspended pending verification. If verification confirms that the account holder is under 21, the account will be permanently closed, all funds will be returned to the payment method used for deposit, and the matter may be referred to the appropriate authority. l399 does not accept deposits from or credit winnings to any individual who is found to be under 21 years of age.
6. Protecting Young People
l399 takes the protection of minors seriously and encourages all registered users who share a device with younger family members — particularly younger siblings or children — to take the following precautions:
- Always log out of your l399 account fully after each session — do not save your password in a shared browser or device.
- Enable your device's screen lock or PIN so that a younger person cannot access your unlocked phone and open the l399 app or website.
- Consider using your mobile network or home router's parental controls or content filtering software to block access to gambling sites on devices used by minors.
7. Need Help? Contact l399 Support
If you are worried about your gambling or someone else's, our support team is here to help — judgment-free, confidential, and available around the clock.
We're Here for You — 24/7
Reach out to the l399 responsible gaming team at any time. All conversations are handled with full confidentiality. Whether you want to activate a self-exclusion, discuss deposit limits, or simply talk through concerns, our team responds quickly and without judgement.
[email protected]8. Tips for Playing Safely on l399
Even if you do not currently have a gambling problem, following these simple guidelines will help ensure that gambling stays an enjoyable activity for you over the long term:
- Set a budget before you start — decide in advance the maximum amount you are comfortable losing in a session, and stick to it.
- Never gamble to make money or recover losses — winnings are never guaranteed, and chasing losses almost always makes the situation worse.
- Take regular breaks — use l399's session time limit tool or simply set a personal alarm to step away from the Platform periodically.
- Keep gambling in balance with your other activities — if you find yourself cancelling social plans, missing family time, or skipping meals to gamble, it is a sign that balance has been lost.
- Do not gamble when you are upset, stressed, or under the influence of alcohol — emotional states and intoxication impair judgment significantly.
- Review your account activity regularly using l399's transaction history feature — seeing your actual spending data can help you make more informed decisions.
Play Safely — Enjoy l399 Responsibly
When gambling stays fun and in control, it's a great form of entertainment. Explore our FAQ for more guidance, or log in to set your responsible gaming preferences today.