l399 Frequently Asked Questions
Your complete guide to playing on l399 — from creating an account and depositing via bKash or Nagad, to understanding bonuses, cricket betting rules, and staying safe as a player in Bangladesh.
Welcome to the l399 FAQ. This page covers everything Bangladeshi players ask about our platform — account setup, payments via bKash, Nagad, and Rocket, cricket and slot betting, bonus terms, security, and responsible gaming tools. Each answer is written to be direct and useful. If you cannot find what you need here, our support team is available 24/7 at [email protected].
Account & Registration
How do I create an account on l399?
Creating an l399 account takes under three minutes. Go to l399.app, tap the registration button, enter your mobile number and a secure password, then confirm your date of birth — you must be 21 or older to register. A one-time SMS verification code is sent to your phone to complete signup. Once confirmed, your account is live and you can make your first deposit immediately using bKash, Nagad, or Rocket.
What is the minimum age to play on l399?
The minimum age to register and play on l399 is 21 years old — this is a strict, non-negotiable requirement. l399 verifies age at registration and may request identity documents at any point. Any account found to belong to a person under 21 is immediately closed and all balances are returned. l399 takes underage gambling prevention seriously and all players are encouraged to play responsibly.
What documents are required for KYC verification on l399?
l399 accepts a National ID card (NID), passport, or driving licence for KYC verification. You will also need to submit a clear selfie holding the document next to your face. KYC is required before processing your first withdrawal and when requesting higher account limits. Most submissions are reviewed within 24 hours on business days. Incomplete or blurred documents may delay the process, so submit clear photos.
Can I open more than one account on l399?
No — l399 allows one account per person. Duplicate accounts violate our Terms and Conditions and may result in all associated accounts being permanently closed with balances forfeited. If you think someone has opened an account in your name without your consent, contact [email protected] immediately so we can investigate and protect your details.
Deposits & Withdrawals
How do I deposit money on l399 using bKash?
To deposit via bKash on l399, log in to your account, go to the Deposit section, and select bKash. The l399 merchant number is displayed on screen — open your bKash app, choose Send Money or Payment, enter the merchant number and your desired deposit amount, then note your bKash transaction ID. Enter that transaction ID in the l399 deposit form to confirm. Funds usually appear in your l399 balance within 1 to 5 minutes.
How long does a bKash deposit take to show in my l399 account?
bKash deposits on l399 typically appear within 1 to 5 minutes of completing the payment. During peak hours — especially BPL match days and weekends — processing can occasionally take up to 15 minutes. If your deposit has not appeared after 30 minutes, contact l399 support via live chat or at [email protected] with your bKash transaction ID and we will resolve it promptly.
What is the minimum deposit amount on l399?
The minimum deposit on l399 is ৳200 for bKash, Nagad, and Rocket transactions. Bank transfer minimums may differ and are shown in your account's Deposit section at the time of transaction. There is no platform fee charged by l399 on deposits — any transaction charges are applied by your payment provider directly and are independent of l399.
What is the minimum withdrawal amount on l399?
The minimum withdrawal on l399 is ৳500. Withdrawals are sent to the same payment method used for your most recent deposit — bKash, Nagad, Rocket, or bank account. KYC verification must be completed before any withdrawal is processed. Standard withdrawals via bKash and Nagad are typically completed within 1 to 24 hours; bank transfers may take 1 to 3 business days.
Does l399 support Nagad and Rocket payments?
Yes — l399 fully supports Nagad and Rocket for both deposits and withdrawals alongside bKash. The steps are the same: navigate to Deposit or Withdrawal in your account, select your preferred method, and follow the on-screen instructions. Nagad and Rocket transactions process within the same timeframe as bKash — typically under 5 minutes for deposits and within 24 hours for withdrawals.
Games & Gameplay
Can I bet on BPL and IPL cricket matches on l399?
Yes — l399 covers BPL, IPL, T20 World Cup, ICC tournaments, and Bangladesh Tigers bilateral series with a full range of cricket betting markets. Available options typically include match winner, top run-scorer, total runs, over/under totals, and live in-play betting with real-time odds updates. Cricket is the most popular betting category on l399 among players in Dhaka, Chittagong, Sylhet, and across Bangladesh.
Is l399 available to play on a mobile phone without downloading an app?
Yes — l399 is fully mobile-optimised and runs directly in your phone browser with no app download needed. Open l399.app in Chrome or Safari on any Android or iOS device and the site loads as a fast, responsive experience. All features — cricket betting, live casino, slots, crash games, deposits, and withdrawals — are available on mobile. The site is designed for Bangladesh's 4G and WiFi connections.
Are the games on l399 fair and using certified RNG?
All games on l399 use certified Random Number Generator (RNG) technology from our game providers — including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and NetEnt. Certified RNG means every spin, card deal, and dice roll is statistically random and cannot be influenced by the platform or the player. l399 does not modify stated RTP percentages; the figures published are those certified by each provider.
What types of games are available on l399?
l399 offers cricket and sports betting, live casino games (live roulette, live blackjack, live baccarat, Crazy Time, and Lightning Roulette from Evolution Gaming), hundreds of video slots from Pragmatic Play and Microgaming, crash games including Aviator by Spribe, and classic table games. The full catalogue is browser-based — no download required — and new titles are added regularly to keep the experience fresh.
Bonuses & Promotions
How does the l399 welcome bonus work?
The l399 welcome bonus is a deposit match offer for new players on their first qualifying deposit. After registering and making your first deposit, the bonus is credited to your account automatically. A wagering requirement applies before bonus winnings become withdrawable — the rollover multiplier and eligible games are specified in the current bonus terms. Always read the full terms before claiming any promotion on l399.
What is the wagering requirement on l399 bonuses and how does rollover work?
The wagering requirement — also called rollover — specifies how many times you must bet the bonus amount before withdrawing winnings from it. For example, a 30x rollover on a ৳1,000 bonus means you need to place ৳30,000 in eligible bets before any winnings become cashable. The exact rollover multiplier on l399 varies by promotion; the specific figure is always stated in the individual offer's terms and conditions.
Do l399 bonuses expire?
Yes — all l399 bonuses carry an expiry date, typically between 7 and 30 days from the date the bonus is credited, depending on the promotion. If the wagering requirement is not completed before the expiry date, the bonus and any winnings derived from it are removed automatically. The expiry date and remaining time are visible in your account's active bonuses section so you can track progress.
Are there ongoing promotions for existing l399 players?
Yes — l399 runs regular promotions for existing players including reload bonuses, cashback on cricket betting losses, free spin offers, and seasonal tournaments tied to BPL, IPL, Eid, and Pohela Boishakh. Active promotions are listed in the Promotions section of your l399 account. Some offers are credited automatically on qualifying activity while others require you to opt in — check the individual promotion terms for eligibility details.
Safety & Responsible Gaming
Is l399 safe and secure to use in Bangladesh?
l399 uses 256-bit SSL encryption to protect all data transmitted between your device and our servers, making it safe to play in Bangladesh. Player funds are held in dedicated accounts separated from operational funds. Our games are supplied by internationally certified providers using verified RNG technology. We also maintain strict KYC and anti-fraud procedures to protect every registered player from unauthorised access and fraudulent transactions.
How do I self-exclude from l399 if gambling is becoming a problem?
To self-exclude from l399, email [email protected] and request a self-exclusion. You can choose a period of 6 months, 1 year, or permanent exclusion. Once active, your account is closed, all marketing stops, and re-registration is blocked. Write URGENT SELF-EXCLUSION in your subject line for priority handling. Self-exclusion is one of several responsible gaming tools on l399 — our Responsible Gaming page has additional guidance.
Can I set deposit limits on my l399 account to control my spending?
Yes — l399 offers daily, weekly, and monthly deposit limits that you can request by contacting [email protected]. Once a limit is set it takes effect immediately. Limits can be reduced instantly, but increases require a 24-hour cooling-off period to prevent impulsive changes. Deposit limits are a straightforward way to manage your gambling budget and are one of the responsible gaming tools available on l399.
What should I do if I notice suspicious activity on my l399 account?
If you notice any transaction or login you do not recognise on your l399 account, contact support immediately via live chat or email [email protected] — write ACCOUNT SECURITY in the subject so the message is escalated to our security team. Change your password straight away from the login screen. l399 monitors accounts for unusual activity using automated fraud detection, but acting quickly is the most effective way to protect your funds.
Support & Contact
How do I contact l399 customer support?
l399 customer support is available 24 hours a day, 7 days a week. The fastest way to reach us is through live chat on the l399 platform — typical first response is under 2 minutes. You can also email [email protected] for less urgent queries; email responses are typically sent within 4 hours. l399 does not operate a telephone helpline — all support is handled through live chat and email only.
What languages does l399 support respond in?
l399 support agents respond in both English and Bengali. Contact us in whichever language you prefer and our team will reply in the same language. For technical account queries or KYC issues, writing in English may produce the most precise response since our technical documentation is maintained in English. For payment and general account questions, Bengali is equally well served by our team.
How long does l399 support take to respond to email queries?
l399 aims to respond to all email queries within 4 hours during normal operating hours in Bangladesh Standard Time (UTC+6). During high-traffic periods such as BPL season, major cricket tournaments, or Eid, response times may occasionally extend to 8 hours. For time-sensitive issues — failed withdrawals, account lockouts, or suspected security breaches — use live chat for the fastest resolution around the clock.
I forgot my l399 password — how do I reset it?
To reset your l399 password, tap Forgot Password on the login screen and enter your registered mobile number. An SMS reset code is sent to your phone — enter the code and set a new password. If you no longer have access to your registered mobile number, email [email protected] with proof of identity and our team will verify your account and assist you with access recovery within one business day.
Still Have Questions? We Are Here to Help
Our 24/7 support team is reachable via live chat and email. Or jump straight in — log in to l399 and explore cricket betting, slots, and live casino right now.